After-Sales Services
BBF Feeder provides you with fast and effective after-sales service. If you have any questions, please feel free to contact us.
Installation Instructions
A product manual is included with the product. Please follow the instructions in the manual for installation. If you have any questions, please contact us immediately, and we will respond promptly. If the problem cannot be easily resolved, we will assist you in quickly identifying and resolving the issue via video connection.
Spares Parts
If you need to replace parts or purchase accessories for your vibratory bowl feeder, step feeder, centrifugal feeder, or other products, please first refer to the parts list and specifications in the product manual to confirm the model number of the required accessories. You can contact us by email(sales@bbffeeder.com) or by calling our phone number(86-180-5112-2157) directly. All of our accessories are genuine parts, ensuring that the performance of the product will not be affected after replacement.
Maintenance & Repair
When the product malfunctions, please keep the equipment in its malfunctioning state and contact our after-sales service personnel immediately. Our professional technical team will quickly locate the cause of the malfunction through remote video guidance. After the repair is completed, we will also provide equipment maintenance and operation optimization solutions to ensure that the feeder returns to its optimal performance and minimizes the impact of downtime on production.
Warranty
Our products come with a two-year warranty, effective from the date of equipment acceptance. During the warranty period, we provide free repair, replacement of parts, and debugging services for any malfunctions caused by product design, manufacturing, or material defects, at no cost to you. After the warranty period expires, we provide lifetime maintenance support and offer discounts on spare parts to our long-term customers.
